You already know the national guys can overnight a new terminal if hardware ever fails.
That part is solved.
The part that still isn’t solved is everything that happens *after* the sale.
- Changing a happy-hour price that takes three escalations and two business days
- Figuring out why the online menu shows a different price than the in-house tablets
- Getting a straight answer on a new report without being pitched an “enterprise add-on”
- Having someone who actually remembers how you wanted your modifiers set up last month
G2 and Trustpilot are full of owners saying the same thing in 2025:
“Love the product. Support disappears the day the contract is signed.”
What real local support actually looks like
It’s the same rep who installed your system answering his cell at 6:30 p.m. because he knows Friday is your busiest night.
It’s a 12-minute screen-share to add a new combo instead of a 40-minute hold queue and a ticket.
It’s someone who’s eaten your food, knows your rush, and will drive over if the fix can’t be done remotely.
It’s zero upsell calls, zero “open a case,” zero wondering who’s on the other end of the line.
How Level does local support differently
You get the direct cell and text of the exact person who set you up — no tiers, no handoffs.
Software tweaks, menu updates, new employee training — handled same-day, usually same-hour.
Quarterly check-ins to make sure you’re actually using the features that save you money (like dual pricing or caller-ID upsells) instead of just letting them sit unused.
The same human who runs your free processing-statement analysis is the same human who fixes things when they’re not perfect.
This is the team that already helps you with these things:
- Cash discounting that actually works
- Zero-commission online ordering
- Phone orders that recognize regulars
The cost most owners never add up
| Everyday Issue | National Timeline | Local Reality | Real Cost Saved |
|---|---|---|---|
| Menu or pricing change | 12–48 hours | Same hour | 4–12 labor hours |
| New report or permission tweak | 2–5 business days | Same day | $400–$1,200 in lost insight |
| “Why is this acting weird?” call | 30–60 min hold + upsell | 5-minute text reply | Your sanity + momentum |
One smooth week pays for a lot of peace of mind.
Ready to meet the person who’ll actually stick around?
Let us run your free 15-minute savings review.
You’ll be talking to the exact rep who will answer the phone (or text) when something needs tweaking six months from now.
No pitch. No upsells. Just proof that local still means something in 2025.
National companies sell you a system.
We become the partner who never ghosts you.